Tag Archive for: Managed Services

On a recent episode of The Creative Stack, Megan and Georg spent the entire conversation on the topic anyway, because despite its flaws, certification remains one of the clearest signals of professionalism in an industry that still doesn't have one.

Why We Still Believe in Certifications in an Industry That Doesn't Require Them

Why IT certifications still matter for MSPs and their clients: trust, professionalism, career growth, and staying current as technology evolves.
Georg, from Valiant Technology speaks with Damien Weinstein and Brian Klein, founding partners of Weinstein & Klein, about- hiring, culture, feedback, and how to build a business people actually want to work with.

The Advice That Never Shows Up on an Invoice

Two law firm founders on culture, feedback, and using AI as a tool, not a replacement, for building a professional services firm clients trust.

The One Thing Every Trusted Advisor Relationship Has in Common

What a travel advisory business can teach agencies about trust, technology, and choosing the right partner. From a recent episode of The Creative Stack.
Do you know every piece of IT your business uses? If not, you are putting your organization at risk.

You Can't Secure What You Can't See: Why Every IT Relationship Starts with an Assessment

There's a principle in cybersecurity that gets repeated so often, it risks sounding cliché: You can't protect what you don't know you have. Yet when we sit down with prospective clients, many can't answer some of the most fundamental questions about their technology environment.
In the third part of our office relocation and IT series, we drill down into the ins and outs of moving IT.

Office Moves Don't Fail Because of Technology. They Fail Because Nobody Owns the Process.

Many leaders assume they understand office moves because they've moved homes before. The reality is entirely different.
A dive into the effect AI will have on security and the future of work in general.

AI, Security, and the Future of Work: A Conversation with Valiant CIO Justin Penchina

On a recent episode of The Creative Stack, Georg sat down with Valiant CIO Justin Penchina to discuss what AI is actually useful for, where the real security concerns are emerging, and how small and mid-sized businesses can begin adopting these tools responsibly.
So You're the Family IT Person. Here's What Actually Matters.

So You're the Family IT Person. Here's What Actually Matters.

On a recent episode of The Creative Stack, we stepped away from enterprise IT and talked about something more personal, which is what technology actually looks like at home—the risks people overlook, the simple habits that make a real difference, and why the same principles we apply to business security matter just as much in your living room.
Office Moves, Part Two: The Tech and Design Decisions That Make or Break the Space

Office Moves, Part Two: The Tech and Design Decisions That Make or Break the Space

We sat down with Jason Cole, founder of Cole AV and someone we work with on nearly every office move, to talk through the technology and design decisions that determine whether a new space actually works. AV, lighting, conference room infrastructure, wiring—and the bigger question of who should be managing the entire process.
What You're Actually Paying For When You Hire an MSP

What You're Actually Paying For When You Hire an MSP

On a recent episode of The Creative Stack, we dedicated the entire conversation to the topic of how managed service pricing actually works, where it came from, what goes into it, and what you should know before hiring a provider. No guest this time—just our perspective after more than 20 years in the industry.
When Good Technology Isn't Enough: The Case for Strategic IT Consulting

When Good Technology Isn't Enough: The Case for Strategic IT Consulting

On a recent episode of The Creative Stack, we sat down with Dan Ricks, founder and president of Brightwater Consulting, to explore where strategic IT consulting fits, how it differs from what an MSP provides, and what it looks like when technology actively drives business outcomes instead of quietly operating in the background.