Protect your network, grow your business

Managed Service by Valiant Technology

Managed service takes the hassle out of maintaining your IT infrastructure. Our team of experts take a proactive approach to service and support to improve operations, manage expenses, and reduce risk.

The implementation of managed services is an efficient way to keep your technology current and have access to a wide array of expertise that can help your business grow.

Valiant’s approach to managed service is different. We focus on people-first technology solutions and training, enabling businesses to achieve business goals.

Core Monitoring

Monitoring of network and related systems and appropriate responses as needed, ensuring that your systems are running as designed.

Proactive Support

Valiant’s team is dedicated to preventing and remediating problems before they can happen, including all system maintenance and educational resources.

Backup Monitoring

Dedicated Valiant resources protect and monitor your data, ensuring that backups are current, valid, and restorable.

vCIO Consulting

Our Virtual CIOs work with you to understand your technology needs, and form a plan aligned with your business goals.

Shared Services

Our team automates manual, time-consuming tasks to reduce problems and implement best practices for your technology.

Flat-Rate Changes

Improve employee satisfaction with an onboarding process that enables you to get new hires up and running fast.

When both your team and technology work together, operations are streamlined, risks are reduced, and opportunities for innovation and competitive advantages are realized.

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Company Values

360° Service

When there's a problem, we're here to fix it.

We strive to provide the highest level of service available, and continually review and optimize our own practices to exceed customer expectations.

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Valiant managed service experts
Gene McMurray, Chief Technology Officer

Results-driven IT support

When both your team and technology work together, operations are streamlined, risks are reduced, and opportunities for innovation and competitive advantages are realized.

Our service department uses 4 key metrics to guarantee that client technology is managed The Valiant Way:

Issue Resolution

Reducing the amount of technical issues experienced by staff keeps business running smoothly and improves workplace satisfaction.

Resolution Time

Proactive support and automation eliminate many common issues, and decrease time to resolution when a problem occurs.

SLA Compliance

With a average service level compliance rate of 99%, our team of experts deliver results fast.

Satisfaction

Everybody is happy when tech works, and our people-first approach to service is designed to achieve positive results and smiles.

Our team of 35 certified tech experts are staffed at our New York City headquarters 7 days a week and are ready to start managing your technology, The Valiant Way.

Valiant Technology's team of certified IT professionals will apply Valiant’s design philosophy to your technology and enable your business resources to be more efficient, reliable, and prepared for what’s next.

Interested in learning more about how Valiant's Managed Services can improve your business's technology? Contact our sales team or call (646) 775-2771 to get started!

Discover new opportunities with an IT Assessment

Identify risk and discover how your business can become more powerful, resilient, and innovative.

Valiant Technology's IT Assessment process identifies risks before they can become costly problems, bottlenecks, and other problems that decrease network reliability and efficiency.

A technology roadmap based on assessment findings provides a clear path to technology that is aligned with your business, resilient, and secure.

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  1. Assessment

    Identify risks and discover opportunities with a complete review of your IT infrastructure, security, and operational resilience. Results are benchmarked against our best practices and used to design a technology roadmap.

  2. Remediation

    Engineers design solutions to solve identified problems and align your technology with our best practices, improving stability and security, and enabling your technology to scale with your business.

  3. Managed Service

    360° monitoring, proactive support, and vCIO consulting keeps your technology running smoothly while our training services improve workplace satisfaction and maintain security.