2019 was a banner year for Valiant Technology. We’ve adjusted to a quickly changing digital landscape, and needs from our clients, and have built innovative solutions that have enabled growth for everyone.
How do you determine the measure of success for an entire calendar year? Do you compare your performance to defined goals, collected data, or your optimism for the future?
For us, it’s a combination of all 3 and we’re excited to share our findings with you!
The Valiant Way is our philosophy; the system of thought that forms our approach to managed services and how we produce positive results for our clients. We’ve continued to refine our philosophy and its 4 pillars:
Stability
Security
Scalability
Innovation
Valiant team members at HQ.
We turn our philosophy into action by actualizing our core values – empathy, service mentality, and expertise to produce win-win opportunities for our clients.
By continually refining our philosophy and its alignment with the technology and service solutions we provide, we set the stage for future success in 2020!
We do more than just fix something when it breaks. Our people-first approach to technology provides positive outcomes for our clients and enables them to grow their businesses with solutions that are stable, secure, and scalable.
2019 Service Performance Metrics
4.88
Average customer satisfaction score (out of 5)
98%
Service level agreement compliance
17,781
Completed service and support requests
150TB
Client data protected in the cloud
Impact
Client Training & Education
Technology advances at a rapid pace. We believe that learning about new technologies in the workplace should be simple and provide the knowledge you need to work effectively.
Our training programs focus on security and common applications and enable our clients to receive the greatest return on their investment in technology while keeping them safe from online threats.
Based on feedback from our clients, our staff-written Knowledge Base articles provide clear answers to their technology questions.
Impact
Marketing & Sales
Our marketing and sales team continues to display the value of our services with transparency, integrity, and our people-first approach to solving problems through properly leveraged technology.
The expertise of our team doesn't stop with the service we provide. Our marketing and sales team's hands-on exposure to technology provides us with an edge in helping clients make informed business decisions.
We live and breathe technology, and our goal is to enable our clients to make appropriate choices leading to a positive impact on their businesses.
Our impact on client technology and experiences were made possible by investing in ourselves; adjusting our approach in an ever-changing technology landscape, finding ways to optimize and automate systems, and keeping our team’s instincts and knowledge sharp.
Innovations and an iterative approach to self-improvement have led to the discovery of new efficiencies, ways to collaborate, and deliver world-class solutions and service to our clients.
Innovation
Support Center
Our Support Center provides ways for clients to quickly get help via email or phone, manage their accounts, establish remote support sessions, and access other resources from a single page.
Innovation
Choosing the Cloud
We transitioned to a cloud-first approach for the services we provide. From collaboration tools to data protection, we’ve shifted to the cloud to realize new opportunities and ways for our clients to grow.
Innovation
Enhanced Alerting
We’ve built internal tools to notify all of our clients, via email and our website, when a situation such as a large-scale service outage or weather emergency has the ability to negatively impact their business with the click of a button.
Innovation
Automated Reporting
Our team designed internal systems to streamline our data collection and reporting tools to increase operational transparency and proactively discover issues before they can become costly problems.
Investment
World-Class Data Protection
We chose to enhance our partnership with Datto in 2019.
As a member of highest level of the Datto partner program, are positioned in the top 5% of partners worldwide. Our clients can rest assured that their data is protected using the best in enterprise-level data protection.
Investment
Industry Partner Collaboration
We actively worked with best-of-breed technology partners to create events that demonstrate the services we provide and inform our clients about the latest trends in technology that can improve their business’ bottom line. Events included demos of Quantum’s data storage equipment and Meraki’s latest Wi-Fi 6 wireless networking devices.
Our efforts over the past year have garnered recognition from the industry, confirming that the approaches we take to create win-win outcomes for our clients produce real results.
We strive to do more than provide outstanding service to our clients; our involvement with industry leaders help ourselves and our peers improve and contribute towards innovations that help businesses with properly leveraged technology grow.
Recognition
Tech Community Involvement
We’ve also been more vocal this year, sharing our opinions and approaches to technology and industry advancements with the community.
Our blue status in Datto’s partner program places us in the top 5% of Datto partners worldwide and our President, Georg Dauterman, is a member of Datto’s Global Advisory Board.
Award
The Channel Futures MSP 501 list ranks the top 501 managed service providers in the world.
Rankings are based on company financials, service offerings, and operational performance.
Award
The Tech Elite 250 is comprised of solution providers in the U.S. and Canada who have the highest level and most certifications from Amazon, Cisco, Dell, HPE, Oracle and VMware.
Award
The Tango100 US annual list recognizes top performing Managed Service Providers in the United States.
Rankings are based on several KPIs that help identify the best performing MSPs throughout the year.
Award
NCSAM emphasizes shared responsibility and personal accountability in cyberspace, stressing the importance of taking proactive steps to enhance cybersecurity at home and in the workplace.
Thank you! We are dedicated to providing world-class solutions, staying one step ahead of a changing technology landscape through continued learning, and continually pushing our own boundaries to develop innovative ways to grow your business.
We have a lot planned for the near future. We plan to improve support ticketing and account management with CloudRadial, grow our Quarterly Business Reports into technological roadmaps, and introduce chat-based support system.
We look forward to continuing our journey together and making 2020 the best year yet for all of us!
