What is
Managed Service?

Managed service is the practice of the implementation and management of a business’s technology, employing a proactive approach to improve operations, manage expenses, and reduce risk. The adoption of managed services is an efficient way to stay up-to-date with technology and have access to a wide array of expertise needed to control expenses, maintain service levels, and maintain security.

Valiant's approach to managed service is different. We focus on people-first technology solutions and enable businesses to achieve business goals.

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Valiant's team is comprised of experts from various backgrounds, collaborating on solutions that enhance performance, reliability, and enable your business to thrive.

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Paul and Mark in the lab.
Paul and Mark in the lab.

Results-driven IT support

When both your team and technology work together, operations are streamlined, risks are reduced, and opportunities for innovation and competitive advantages are realized.

Below are four key metrics we monitor to guarantee that client technology is managed The Valiant Way:

Issue Resolution

Reducing the amount of technical issues experienced by staff keeps business running smoothly and improves workplace satisfaction.

Resolution Time

Proactive support and automation eliminate many common issues, and decrease time to resolution when a problem occurs.

SLA Compliance

With a average service level compliance rate of 99%, our team of experts deliver results fast.


Everybody is happy when tech works, and our people-first approach to service is designed to achieve positive results and smiles.

Award Winning Managed Service and IT Consulting

Our team of 35 certified tech experts are staffed at our New York City headquarters 7 days a week and are ready to start managing your technology, The Valiant Way.

Valiant Technology's team of certified IT professionals will apply Valiant’s design philosophy to your technology and enable your business resources to be more efficient, reliable, and prepared for what’s next.

Interested in learning more about how Valiant's Managed Services can improve your business's technology? Contact our sales team or call (646) 775-2771 to get started!