The Valiant Journey
Based on nearly 2 decades of experience, The Valiant Journey is the implementation of our best practices and has been honed through hundreds of client engagements and projects.
Technology AssessmentSwipe to explore
The Valiant Journey begins with a Technology Assessment; a complete review of your IT infrastructure, software, and services - identifying risks and opportunities for improvement.
Data collected during the assessment provides our team with the insight required to determine if your technology and business goals are aligned with our approach to managed services.
Prospective clients determined to be good candidates for Valiant’s MSP offering are then benchmarked against our internal standards.
Success RoadmapSwipe to explore
Successful journeys begin with a map; they allow us to navigate past challenges and achieve our goals. The creation of an IT Roadmap lays out the path to the alignment of technology and business goals and creates a plan that leads to positive results for both the client and Valiant Technology.
Valiant’s team of experts form solutions to address problems identified during the assessment process and provide insight in to their technology and how it may be aligned for success, setting client expectations and anticipated budget.
Client OnboardingSwipe to explore
The onboarding process marks the point where Valiant Technology assumes accountability over a client’s technology infrastructure. Our support team installs agent software on each managed device, allowing us to routinely check the overall health and status of the client’s infrastructure and take proactive actions to ensure stable and secure IT operations.
The client’s identified point of contact, business leaders, and decision makers work with Valiant to help us better understand how their staff work with technology at all levels within the business, and how to interact with us for support and other technical requests.
Technology RemediationSwipe to explore
All planned remediation projects listed in the IT Roadmap are executed and client technology is standardized, bringing it in to alignment with Valiant’s best practices.
Timelines and expectations for remediation projects and standardization efforts are set and agreed to by both the client and Valiant to ensure all obligations are met. The majority of projects in this phase are designed to achieve stability and security with a focus on best practices, data protection, and infrastructure security.
With a client’s network stable and secure, and agent software managing regular system updates, patches, and reporting in place, the managed service cycle begins.
360° SupportSwipe to explore
Routine proactive maintenance is performed on the client’s technology infrastructure, identifying and solving issues before they can have an impact on business operations.
Valiant’s support desk, staffed with an array of engineers and technicians with experience geared towards industries we service, is available to assist clients with any technical issues that may arise.
Virtual CIO Consulting & Staff TrainingSwipe to explore
Valiant’s Virtual CIOs conduct regular meetings, including key service performance metrics, with business leaders and decision makers to define the current state of a client’s technology, future plans, and provide guidance to build solutions to achieve identified goals.
Training programs and educational materials are designed to maximize the return on investment made in a business’s technology. Trainings introduce efficiencies, increase collaboration, and empower your staff with the ability to work with modern business tools.
While we are largely results-driven, our solutions are designed with people, not technology, in mind.
Our people-first approach is at the core of our culture, everything we do, and a part of the shared values that make us an effective team.
We understand the impact of technology on businesses, and its ability to enable or hinder growth.
We strive to provide the highest level of service available, and continually review and optimize our own practices
We’re good at what we do because we truly enjoy it, and continuously improve our skills via regular training and professional development.
When both your team and technology work together, operations are streamlined, risks are reduced, and opportunities for innovation and competitive advantages are realized.
Schedule a Meeting
Our sales team is here to answer questions and explore the benefits of Valiant Managed service for your business.