- February 21, 2020
-
Matthew F. Fox
- 2 min
We’re proud to announce that Valiant has been named to CloudTango’s 2020 MSP100 US list! The award is given to managed service providers with a track record of successfully delivering premium managed IT services and their willingness to put service at the heart of their offerings.
We do more than just tech support
Our team provides so much more than tech support to our clients. We work closely with each client to gain an understanding of their needs and challenges and implement solutions that protect their business and help them achieve growth.
Support is only a portion of Valiant’s managed IT solutions – we provide much more beyond our competition. If we are not proactively securing, educating, and road mapping with you, we’re not partners but overpaid vendors.
From infrastructure and cybersecurity to staff training designed to enable collaboration and ensure you’re getting the most from the technology you use, we’re here to help. We’re a team of experts; not only because of our understanding of business technology but because many of us have worked in the industries we serve. We understand the problems that are faced daily and have the experience to solve them while introducing new opportunities in the process, helping us to deliver positive outcomes that make a real difference.
Focusing on customer experiences
Our team continually improves and refines our methods, from project planning to service delivery and support to provide positive customer experiences for our clients.
In January, we launched a new customer portal that provides a transparent view of our client’s networks, enhanced security reporting, and even tools that help maintain an IT budget, providing and planning the resources you need over the course of a year. Our publicly available Knowledge Base, created by our training staff, contains articles, guides, and other pieces of content designed to help with technical problems, educate visitors on security-related matters, and show you how to use common tools to help take full advantage of your technology.
The recognition we’ve received from CloudTango is confirmation of the positive impact of our efforts, and we’re just getting started. If you’re looking for a managed service provider that is more of a business partner than a vendor, let’s have a conversation!
